Can Engineering Dots make design drawings for me?

Yes, we provide design and development services. Contact us with your concept, prototype drawings or whatever the information you may have and our team will help you to complete the process. We offer conceptual design, detailed design and design transfer services and will create 2D and 3D CAD drawings as a part of the process. For more details, visit design and development page.

What type of design files does Engineering Dots accept for quoting?

For an accurate and timely quote, we require 3D files, in STL, STEP or IGES format, and 2D drawings with reference dimensions in PDF format. Technical information could be provided through our website Request a Quote page or through email at sales@engineeringdots.com.

Will I gat an instant quote? How long does a quotation take?

For an accurate and optimised pricing, we review your drawings before quotes. However, this review process is quite fast and we get back to you within the same day in most of the cases. If the quote is delayed, we will notify you as soon as possible.

Can I use my own material for production?

Yes, we accept customer-supplied material as long as it fits with our machine capabilities.

How do I know my design will be kept confidential?

We will sign and adhere to any Non-Disclosure or Confidentiality Agreement.

How does Engineering Dots compare to other suppliers on price?

Engineering Dots offers excellent communication and quality with a competitive pricing. We find the right balance between Design and Development Solutions, Cost and Manufacturability within applicable quality framework. In many cases, we saved manufacturing cost by advising our customers for the design changes without impacting the part performance. In any case, our expert design and manufacturing team will be helpful at all stages of your project including DFM and cost optimisation.

Are lead times in working days or calendar days?

Lead times are quoted in calendar days, unless stated otherwise. Lead times commence after design confirmation and design for manufacturing acceptance. For new customers, payment may be required before beginning of actual production. Visit our Terms and Conditions page for more details.

How quickly can I get my parts?

In most of the cases, our production lead time is as little as two weeks once complete 2D and 3D CAD models are provided. Complex parts with special features or parts requiring special materials may take longer and the customers are advised in time for the actual lead time at the start of the project. We use Fedex air freight service which take few days to most of the destinations including North America, Europe, the UK and Australia. Request a Quote with your actual drawings for an accurate estimate.

What tolerances can Engineering Dots achieve?

Engineering Dots uses a number of techniques to manufacture parts. Final tolerances are subject to a number of factors, including but not limited to:

• Part size
• Distance between control dimensions
• Design geometry
• The number, type and size of features
• Material
• Surface finish
• Manufacturing process

As a part of the order confirmation process, Engineering Dots performs design for manufacturing (DFM) for your part drawings and will advise you for the unachievable dimensions, if any. During this process, we will request you to specify critical dimensions that must be met and allow non-critical dimensions to be generalised. Slightly modifying dimensions may have help to reduce manufacturing time and cost.

It is important that all manufacturing and technical specifications are clearly specified in the 2D drawings in order to be followed.

How does Engineering Dots ensure the quality of my parts?

• At the order confirmation stage, Engineering Dots team performs a rigorous Design for Manufacturing (DFM) review. We discuss with the clients if there is any issue in the manufacturability of the part, or if certain tolerances are not achievable.
• All parts are made by the material sourced from our verified material suppliers, materials data sheets are available on demand.
• All manufactured parts / batches are passed through a systematic quality control procedure, final inspection reports are available on demand.
• Where required, we eagerly work with our customers to resolve complicated issues. We offer virtual quality control checks to test parts as per customer’s demands.

What type of surface finishes does Engineering Dots provide?

Engineering Dots offers a wide variety of finishing services; popular ones are anodising of Aluminium parts, texturing of plastic injection molded parts and painting for metal and plastic.

How Engineering Dots clean parts before shipping?

Where specified by the customer, particularly when parts are required for medical/optics products, Engineering Dots offers ultrasonic cleaning and passivation for corrosion control. Where needed, we use sealed packaging to avoid corrosion of parts during transit and storage.

Who provides the insurance for shipped parts?

Engineering Dots does not insure deliveries. Where recommend our clients to use use their own insurance where required.

How much import duty will I need to pay for my goods?

Import duties vary widely for different countries, and are dependent on the type of goods being imported.

What are Engineering Dots shipping terms?

Our terms are Ex-Factory, sometimes also referred as Ex Works. On customer’s demand, we include shipping cost in quotes. We use renowned courier services such as Fedex/DHL and use our bulk discounted rates and pass on the savings to our customers. Please note, shipping, if not specified in the quote, custom clearance and all other associated fees are responsibility of the client.

What if the parts do not meet client’s expectations?

Engineering Dots produces parts in accordance with the drawings and design specifications. In case of a non-conformance, we encourage our clients to report the issue on receipt of the goods. We work in good faith to resolve the issues as soon as possible. The success and growth of our business rely on continuing relationships with our clients.

How can I pay for the orders?

Engineering Dots accepts payment in two ways:

• Bank to bank wire transfer.
• PayPal invoice which can be paid by using a PayPal account or credit card.